Motorhome Superior Terms & Conditions

ABOUT YOUR AGREEMENT

Please read this agreement and make sure You understand and keep to these terms and conditions. Not keeping to these terms and conditions may affect any claim You make and could lead to the Motorhome warranty becoming void (not applying). 

1.1     This warranty is a legal agreement between: You, the registered owner of the Motorhome shown in the Schedule attached to this warranty; and Us, the Dealer who You bought the Motorhome and this warranty from (the guarantor). We have appointed the Administrator (AutoProtect) to deal with all matters relating to claims made under this warranty. Please keep this warranty document in a safe place. 

1.2     The cover under this warranty only applies if these terms and conditions are fully met. This warranty has specific exclusions to parts listed in these terms and conditions.

1.3     If You have any questions regarding the coverage provided by this agreement or if You wish to advise Us of any changes to Your agreement, then please contact the Administrator on telephone number 01279 456 500.

ELIGIBILITY

You are eligible for cover under this agreement if;

2.1      You are a permanent resident of the United Kingdom;

2.2      You are the owner/registered keeper of the Motorhome;

2.3     The Motorhome is up to 8 years old and has covered less than 80,000 miles at the Start Date.

 DEFINITIONS

The following words will have the meanings described below wherever they appear in this agreement document.

3.1      Administrator: AutoProtect (MBI) Ltd of Warwick House, Roydon Road, Harlow, Essex, CM19 5DY.

3.2      Approved Repairer: The person who is authorised by the Administrator to carry out the repair work to the Motorhome.

3.3     Dealer: A Motorhome dealership or distribution business that sells new or used Motorhomes at the retail level, based on a dealership contract with a manufacturer or its sales subsidiary. It employs salespeople to sell their Motorhomes and may also provide maintenance services for Motorhomes and employ technicians to stock and sell spare Motorhomes parts and process warranty claims.

3.4 General Wear and Tear: The gradual reduction in performance and or the gradual failure of a component due to the age and mileage of the Motorhome.

3.5      Mechanical Breakdown: The failure of a part, causing it to suddenly stop working, for a reason other than negligence.

3.6     Motorhome: Any professionally purpose-built motorhome, either a panel van conversion, coachbuilt or A class, which is registered and principally used in the United Kingdom, specified within Your Schedule.

3.7     Period of Agreement: Your agreement commences on the Start Date shown in Your Schedule and ends as soon as any of the following events occur:

                   3.7.1     The expiry date, as shown in Your Schedule is reached;

                   3.7.2     You or anyone representing You, defrauds or deliberately misleads Us or the Administrator;

                   3.7.3     The Motorhome, as shown in Your Schedule, is sold or transferred to a new owner;

3.8     Schedule: This document contains Your details, details of the Motorhome, the Start Date and the claims limit.

3.9      Start Date: The date on which Your cover under this agreement starts, as noted within Your Schedule. 

3.10 Territorial Limits: The region within which this agreement is valid, being The United Kingdom, the Isle of Man and the Channel Islands.

3.11 We/Us/Our:  The guarantor, the Dealer who You bought the Motorhome and this warranty from.

3.12 You/Your: The person as named on the agreement Schedule. 

 WHAT IS COVERED

4.1     This warranty will provide cover for all mechanical and electrical parts (including labour costs to fit them) against Mechanical Breakdown and General Wear and Tear during the warranty period shown in Your Schedule. Please ensure You keep Your Schedule together with this agreement in a safe place.

4.2      Also included are:

4.3     Driving Abroad: This warranty will provide cover for up to 90 days per annum for driving in the Republic of Ireland and mainland Europe. If You need to make a claim, then You must contact the Administrator and obtain approval prior to any work taking place. You must retain all receipts and invoices as these will be required, along with documented service history, in order for the

Administrator to reimburse any costs. Payments will be limited to those outlined in this warranty and the Administrator will not pay more than the equivalent United kingdom costs for parts and labour and will be subject to the currency exchange rate at the time of repair. Any Mechanical Breakdown in mainland Europe or the Republic of Ireland is subject to the terms and conditions of this warranty.  

 WHAT IS NOT COVERED

5.1 Body panels, paint, glass (including heated elements), brightwork, interior and exterior trim (unless part of an valid claim for body integrity).

5.2     Electrical wiring, wiring looms and wiring harnesses. 

5.3      Remote control units for entertainment systems and headphones, discs or any removable multimedia or storage.

5.4      Any items and parts that should be regularly replaced during routine maintenance.

This agreement does not cover damage caused by:

5.5      Neglect, corrosion, rust or deterioration.

5.6      Freezing or abuse. 

5.7      Any foreign substance getting into or onto a part.

5.8      Using a grade of fuel not recommended by the manufacturer or using inadequate or incorrect antifreeze protection;

5.9      Not keeping the Motorhome in a roadworthy condition, including maintaining oil and coolant levels;

5.10 Not servicing the Motorhome in line with the servicing requirements outlined within the servicing section of these terms and conditions.

5.11 The effects of overheating, even if caused by a part covered by this warranty;  

5.12 Cracked or porous cylinder heads and blocks, burnt valves, carbon deposits, skimming or pressure testing;

5.13 The Motorhome being overloaded, according to the law or the manufacturer’s recommendations.

5.14 Fire, lightning, earthquake, explosion, frost, storm, flood, water damage.

5.15 Theft or attempted theft, vandalism, aircraft or other flying devices (or articles dropped from them), or any other extreme cause.

Accidents, collision, or objects striking the Motorhome.

5.16 Any repair, alteration or modification made to the Motorhome, that was made outside of the manufacturer’s or coachbuilder’s specification, unless cover for such items is agreed beforehand.

5.17 Improper repair or maintenance, including the use of fluids, parts or accessories other than those specified as suitable for use since purchase of the Motorhome.

5.18 Improper towing procedures, whilst recovering the Motorhome.

5.19 Driving off road unless the Motorhome was designed for this by the manufacturer. 

This warranty also excludes:

5.20 Claims arising as a result of negligence or intentional damage (including continuing to drive the Motorhome when it is not mechanically sound).

5.21 Parts which are of faulty manufacture or design or which are recalled for repair or replacement by the manufacturer. 

5.22 Damage to parts not covered by this warranty or any resulting damage to the covered parts.

5.23 Routine servicing or repairs.

5.24 Any parts which were found to need replacing during routine servicing or repairs.

5.25 Any loss, damage, liability or injury arising directly or indirectly as a result of a covered part failing.

5.26 Any loss or damage, which is covered or claimed for under any other warranty or insurance.

5.27 Damage caused by war risks, sonic booms or nuclear radiation.

5.28 The effects of poor repairs, or faults that were present when You bought the Motorhome.

5.29 Parts which have not been fitted correctly.

5.30 Any claim within the manufacturer’s or coachbuilder’s warranty or guarantee period.

5.31 Any damage caused by fire, accident or any incident on or caused by the condition of the road.

5.32 Payment for repairs costing more than the limits shown in the Schedule or as otherwise restricted by this agreement.

5.33 Any repairs carried out without prior approval from the Administrator.

5.34 This agreement does not apply if the Motorhome is used for any kind of time trial, competition or race; was customised or modified after this agreement started; or is used for hire or reward (for example, self-drive hire).

 GENERAL CONDITIONS

There are certain obligations that You must fulfil in order to ensure that Your agreement remains valid: 

6.1     You must use all reasonable care to maintain the Motorhome in an efficient and roadworthy condition and to take all reasonable precautions to prevent or minimise loss or damage.

6.2      You must give the Administrator true and complete information.

6.3      You must agree to comply with Our and the Administrator’s reasonable requests.

6.4      You must follow the prescribed claims procedure as explained in this document or by the Administrator’s claims team.

6.5      You must inform the Administrator if any of the details in the Schedule are incorrect or need updating.

6.6     You must keep to the conditions of the agreement to have the full protection of the warranty. If You do not keep to them, We may cancel the warranty, refuse to deal with Your claim or reduce the amount of any claim payment, as We see fit.

6.7     Duty of care - You must not drive Your Motorhome after any damage or incident if this could cause further damage to Your Motorhome.

6.8     Fraud - If You (or anyone acting on Your behalf) make a claim which is false or fraudulent in any way; or support a claim with any false or fraudulent document or device, this agreement will be void. 

6.9     The Motorhome must be serviced, in line with the manufacturer’s recommended service schedule or the National Motorhome Council (NCC) recommendations.

If the Motorhome has no service history, or the service history is incomplete, the Motorhome must be serviced by a VAT-registered garage within twelve months or 12,000 miles (whichever is sooner) from the date You bought the Motorhome. It must then be serviced in line with the manufacturer’s specifications, or every twelve months or 12,000 miles (whichever is the sooner). The servicing must be in line with the manufacturer’s specifications.

The service should preferably be carried out by the supplying dealer or by a NCC approved service centre. The interval for service is at least once every 12 months. The first service must not exceed the anniversary of the purchase date by more than 30 days (applicable to an agreement greater than 12 months only) and thereafter all remaining services must not exceed the anniversary of the preceding service by more than 30 days. 

The only acceptable proof of servicing will be a fully detailed VAT service invoice(s). It is therefore vital that You retain these documents, as they will be required in the event of a claim. Failure to provide these will invalidate Your claim and Your agreement.

Failure to maintain and provide proof that the service schedule has been completed will invalidate the Mechanical Breakdown warranty.

The following general conditions apply to this agreement:

6.10 If You do not provide satisfactory proof of servicing, Your Motorhome and any claim will not be covered by the warranty, the agreement will automatically terminate.

6.11 Before You bought the Motorhome, the Dealer will have checked it to make sure that the parts covered by this warranty were in a good condition.

6.12 The Administrator may use, or insist that the Approved Repairer uses, exchanged or reconditioned parts or like-for-like parts of a similar make, quality and wear.

6.13 Transfer of Ownership - If You want to sell the Motorhome You will be able to transfer the agreement to the new owner. You must contact the Administrator on 01279 456500 to transfer the agreement before You sell the Motorhome. There is a fee of £25 which will be collected upon transfer. The agreement cannot be transferred if the Motorhome is sold to a Dealer or trader and the agreement will be automatically cancelled on such a sale. The unexpired portion of the agreement is transferable upon resale of the Motorhome to a private individual, provided that:

6.13.1 All documentation relevant to the agreement has been passed over to the new owner; and

6.13.2 The Motorhome has been serviced and maintained according to the agreement. 

6.14 The agreement may not be transferred to another Motorhome.

6.15 You must submit your claim within 14 days following a Mechanical Breakdown.

6.16 We will not accept any claim where the repair has not started within 14 days of the relevant fault being reported to Us or the Administrator.

6.17 The mileage quoted in the Schedule does not guarantee that this is the true distance Your Motorhome has covered.

6.18 The Administrator is not responsible for any mistakes or incorrect information provided by the Dealer about the nature or value of this agreement, nor for continuation of cover in the event that the Dealer ceases to trade. 

6.19 If the part to be replaced has some wear, or the replacement part improves the general condition or value of the Motorhome, You will have to pay an amount towards the replacement part.

6.20 If a part or component is no longer available, We will only pay up to the last known list price of the original part or component on a like for like basis and not the cost of a newer replacement or alternative. 

6.21 This agreement and the terms and conditions, detailed here, is a guarantee between You, the agreement holder, and the

Motorhome distributer (Dealer), who provided the Motorhome and this associated warranty. This is a non-insured agreement and the obligation to pay claims is the sole responsibility of the Administrator.

 CANCELLATION AND COOLING OFF PERIOD 

7.1      Any payments made for this warranty are non-refundable if You decide to cancel it. 

 AUTOMATIC TERMINATION

8.1      This agreement will automatically terminate on whichever of the following happens first; 

             8.1.1     The date on which the agreement expires as per Your Schedule;

             8.1.2     You cease to be permanent resident within the United Kingdom;

             8.1.3    The conditions of this agreement are not met;  

             8.1.4    The Motorhome is sold to a motor trader or Dealer. 

 HOW TO SUBMIT A CLAIM 

The following steps will need to be taken by You to begin the claim process:   

9.1     Contact the Administrator on 01279 456 500 and advise of the Motorhome issues being experienced.   

The Administrator’s opening times are:    

9am – 5pm Monday to Friday.    9am – 1pm Saturday.

Sundays and Bank Holidays – Closed.   

9.2      You will then be responsible for transporting or, if necessary, arranging recovery of Your Motorhome to an Approved Repairer. 

9.3      You will need to advise the Approved Repairer of Your agreement details, these details may include:  

Your Motorhome’s registration number;

Your surname;

Your postcode;  

The nature of  Your claim;

Details of the service history.

Once the Motorhome is at the Approved Repairer, ask them to diagnose the fault, You may need to give Your permission to pay and carry out any fault finding, diagnosis or dismantling necessary, and agree to pay for any costs outside of the authorised amount.   

The following steps will then be carried out by the Approved Repairer of Your Motorhome:    

The Approved Repairer will contact the Administrator to obtain approval for the work and to agree the costs We will pay.

Your Dealer or Approved Repairer must obtain approval for the work via iClaim to agree the claim and costs.  Ask that they log on to the web-based iClaim system: https://iclaimuk.autoprotect.net.

Information and advice on how the repairer can create a login and use iClaim can be found at: www.claimingiseasy.co.uk. 

Prior to approval of the works to be carried out to Your Motorhome, the Administrator may exercise their right to carry out an assessment on the Motorhome within 3 working days of contact from the Approved Repairer and obtain estimates from other repairers.

Once work has been approved and carried out by the Approved Repairer:   

Following approval by the Administrator and when the repairs have been completed, the Approved Repairer can create their invoice via iClaim or by emailing [email protected]. The invoice must give full details of the repair, including all replacement parts, labour costs and VAT. The invoice must be made out to the Administrator.  

The Administrator may also need to see Your original service invoices.  

 ENQUIRIES AND COMPLAINTS

10.1 If You have a complaint about this warranty, You should contact Us. If Your complaint relates to how the Administrator has handled a claim, You should contact them directly by phoning 01279 456500 or writing to: AutoProtect Administration Limited, Warwick House, Roydon Road,  Harlow, Essex, CM19 5DY.

10.2 You will need to give the details of the warranty, including the warranty number shown in the Schedule.

10.3 Following this procedure will not affect Your right to take legal action. 

 LEGAL INFORMATION

Data Protection

11.1 Your data has been shared with AutoProtect Group and We would like to keep You informed on how We use Your personal information. For the purposes of GDPR the Data controller in relation to any personal data You supply is the supplying Dealer and the data processor is the Administrator.

11.2 The Administrator will hold and use Your information to set up the products and services presented to You by AutoProtect Group or Your supplying Dealer and may share Your information with affiliated companies for the same purpose.

11.3 For a copy of the Administrator’s complete Privacy Statement, please refer to the website https://www.autoprotect.co.uk/privacy or contact the Administrator – by email [email protected] ; or by telephone 01279 456500.

11.4 Fraud

You must not act in a fraudulent way. If You or anyone acting for You: 

11.4.1 makes a claim under the agreement knowing the claim to be false or exaggerated in any way; or

11.4.2 makes a statement in support of a claim knowing the statement to be false in any way; or

11.4.3 sends Us any documentation in support of a claim knowing the documentation to be forged or false in any way; or

11.4.4 makes a claim for any loss caused by Your deliberate act or with Your agreement then We:

11.4.4.1 will not consider Your claim. 

11.4.4.2 may declare the agreement void. 

11.4.4.3 will be entitled to recover from You the amount of Our outlay for an authorised repair.  

11.4.4.4 may let the police know about the circumstances. 

11.5 This agreement, unless We have agreed otherwise, is governed by English Law and both parties agree to submit to the exclusive jurisdiction of the courts of England. 

11.6 Language - All communication between You and Us will be conducted in English.

11.7 In accordance with the Equality Act 2010, We are able, upon request, to provide a text phone facility, audio tapes and large print documentation. Please advise the Administrator if You require any of these services to be provided so that We or the Administrator can communicate with You in an appropriate manner.

11.8 Sanctions

We will not provide any benefit under this agreement if doing so would breach any sanction, prohibition or restriction imposed by law or regulation.